The three parts of proper apologies. 1. What I did was wrong. 2. I feel badly that I hurt you. 3. How can I make this better.
I'm sure JJ's is referring to their customer service goals, but I took out my phone to take a picture of this because I think it's a nice rule for life. Apologies take self-reflection. It takes looking inside yourself and admitting that YOU caused a problem or hurt feelings and that YOU made someone else feel badly. That you were in the wrong. Of course, I feel the first two parts are the easiest. The last part is what I struggle with and I'm sure others do too. The third part is the when we need to fess up to the wrong sincerely. Just saying "I'm sorry." and going about your day doesn't seem sincere. Words only, not a vision that you really WERE wrong. Saying "I'm sorry." with sincerity seems to require remorse, problem solving, love, internalization of some kind.
Unless it's just a sandwich apology. Then it's only lunch.
No comments:
Post a Comment